You can upgrade your plan in the app, but you have to call simplisafe's customer service line to downgrade or cancel your plan. Here is another one, they hide the Standard Monitoring option at the bottom. Here is a list of the plans and their features. Where can I order more sensors, sticky pads, signs, stickers, or batteries?.Do this through "Manage Account" > "Multi-factor Authentication" > log in and put the code in > "Add Authentication Method" Set up their phone number for 2fa in addition to yours so they can send the log in authentication codes to their phone. Have them log in on their phone with your email and password. I want a second person to be able to access my system on their phone's app.Relog, make sure you're using the right email. It's saying "Base Station is already active" or "Error connecting to Base Station" when trying to connect after putting in the serial/scanning the QR code. I logged into my account *after* setting up my system, and it prompts me to set up the connection to my base station again by entering the serial/scanning the QR code.The primary contact will get a phone call. How do I know that my system is connected to the monitoring center?.How do I know my sensors are working? How do I test them to see if they are triggered correctly?.Go to the "Overview" tab at the bottom and pull down to refresh the system status. ![]() It won't let me finish setup on the app now.
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